Privacy Policy

Introduction

This Privacy Policy explains how Inspira Digital Agency Co., Ltd (“Inspira”, “we”, “us” or “our”) collects, uses, discloses and protects your personal data when you visit inspiradigitalagency.com, contact us, or engage our digital marketing services.

We are committed to handling your personal data responsibly and in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (the “PDPA”) and other applicable laws. By using our website or services, you agree to the practices described in this policy.

Information we collect

Information you give us

When you complete a contact or enquiry form, request a free audit, subscribe to updates, or contact us by email or phone, we may collect:

• Your name and job title
• Your email address and phone number
• Your company name and website
• The content of your message or enquiry

Information we collect automatically

When you browse our website, we and our analytics providers may automatically collect:

• Your IP address and approximate location
• Browser type, device type and operating system
• Pages viewed, time on site and referring website
• Interactions collected through cookies and similar technologies

How we use your information

We use the personal data we collect to:

• Respond to your enquiries and provide the information or services you request
• Deliver, manage and improve our services and your experience
• Send you proposals, updates or marketing communications where you have consented
• Understand how our website is used so we can improve it
• Maintain the security and integrity of our website and systems
• Comply with our legal and regulatory obligations

Legal bases for processing

Under the PDPA, we process personal data only where we have a lawful basis to do so. Depending on the situation, this may be:

• Consent — for example, when you opt in to marketing communications
• Contract — where processing is necessary to provide a service you have requested
• Legitimate interest — to operate, secure and improve our business, balanced against your rights
• Legal obligation — where we are required to process data to comply with the law

Where we rely on consent, you may withdraw it at any time (see Your rights).

Cookies & tracking

Our website uses cookies and similar technologies to function properly and to help us understand how visitors use the site. These generally fall into:

• Necessary cookies — required for the website to operate
• Analytics cookies — help us measure and improve site performance (for example, Google Analytics)
• Marketing cookies — used, with your consent, to measure and tailor advertising

You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

Sharing & third parties

We do not sell your personal data. We may share it only in the following circumstances:

• With trusted service providers who help us operate our website and business — such as hosting, content delivery, analytics and email providers — under appropriate data-protection terms
• Where required by law, regulation, legal process or a valid request from a public authority
• To protect the rights, property or safety of Inspira, our clients or others
• In connection with a business transfer, such as a merger or acquisition, subject to this policy

International transfers

Some of our service providers may store or process data outside Thailand. Where personal data is transferred internationally, we take reasonable steps to ensure it receives an adequate level of protection consistent with the PDPA.

Data retention

We keep personal data only for as long as necessary to fulfil the purposes set out in this policy, including to meet any legal, accounting or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Subject to the PDPA and applicable law, you have the right to:

• Access and obtain a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion or destruction of your data
• Request that we restrict or suspend the use of your data
• Object to certain processing of your data
• Request transfer of your data (data portability)
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Personal Data Protection Committee (PDPC)

To exercise any of these rights, please contact us using the details in the Contact us section. We may need to verify your identity before responding.

Children’s privacy

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Where changes are significant, we will take reasonable steps to notify you.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: